Jim Lewis

4904 Clover Haven Cir

Dallas, Texas 75227

469-810-2373

Lewis.Lee83@yahoo.com

IT Support Specialist (MCP ID #1700434)

 

 

Core: 

•  More than 12 years of IT experience ranging from Helpdesk, Server Support to Project Management Support 

•  Microsoft Certified Professional

•  Extensive troubleshooting skills with a focus on best practices for quality IT problem resolutions 

•  Skilled in Project management policy and procedures development for technical operations and helpdesk, Server support

 

Knowledge, Skills and Abilities:

 

Active Directory, Microsoft Server 2010 R2, Windows 7, XP, Vista, Windows 10, Blackberry Desktop, Apple DEP/ MDM Profile Manager, Managed Exchange Server/outlook Mail, Produce Pro

RDP/Teamviewer/VPN/Citrix, Raid Configurations, TCP/IP

Microsoft Office 2007& 2010, Project & Visio, Iron Mountain Backup Configurations, Ghost Imaging, McAfee, Symantec, Spice Helpdesk and Inventory

 

Experience:

 

Hardies Fresh Foods

06/15-10/16

IT Specialist

•  Managed Helpdesk (Spice) for 5 distribution center over 700 employees

•  Administer profile for Produce Pro and Active Directory

•  Maintain printers for 5 distribution centers

•  Assisted with company’s IP conversation

•  Managed companies Verizon cell phones via MDM Profile Manager/Apple DEP Portal

•  Weekly KPI Reporting

 

 

 

Quintessence 03/12 – 06/15

IT Consultant

•  Managed and maintained network and server installation and updates.

•  Provided computer support for internal users 

•  Maintain Hardware and all software installs and updates

•  MCP-Server Support Specialist 

•  Provided network support services for external customers.

•  Reset passwords and group policy

•  Maintained quality and service level agreements 

 

  

Hewlett-Packard Company 05/11- 02/12

Help Desk/Break-Fix

•  Break-Fix of Dell and HP Laptops

•  Break-Fix of Hewlett Packard Printers

•  Remotely Pushed Software to End users

 

SAP America 10/09-01/11

Technical Support Specialist

•  Coordinated new hire hardware orientation

•  Break-Fix of Lenovo Laptops

•  Facilitated Technical Support and Imaging for over 1500 users 

•  Assisted with Pilot and rollout of Windows 7 for over 35,000 users

•  Spearhead asset management for the Atlanta Office

•  Installed, configured and maintained 19 networked office printers/copiers

 

Gateway/MPC 12/03-01/08

Remote Server Support

•  Call Center support for Gateway Servers

•  Managed/Configured hardware for RAID Levels 

•  Coordinated the installation/configuration of Windows Server 2003

 

LNR Properties 01/00 - 12/03

Server/Desktop Support Specialist

•  Provided network support services for internal business system and processes 

•  Organized departmental migrations of Windows 2000 Professional 

•  Provide technical/or professional coordination and leadership in the execution of day-to-day policies and procedures as appropriate to the client 

•  Establish and implement short and long term department goals/or business plans with objectives to achieve them 

•  Provided support of network clients; installed and configured computer hardware and software 

•  Prepared and implemented proper procedures to ensure optimum system integrity and data availability using multiple using multiple backup applications 

 

 

References furnished upon request